Shipping + Returns

 
 

SHIPPING & DELIVERY

Orders are processed Monday through Friday excluding national holidays. Most orders ship within 2 or 3 working days of purchase. However, shipping times may vary due to availability of merchandise. Orders will not be delivered on the weekends or national holidays. All orders include tracking number. We are not responsible for lost or stolen packages or packages delayed by B Post or UPS.

Once an order is placed we cannot make any changes or cancellations prior to shipping.

The shipping costs vary depending on the weight and on the shipping area.

The cost by B Post differs between the following regions:

Belgium
0-2 kg = 9.50 €
2-10 kg = 10.00 €
10-30 kg = 14.50 €

Europe group 1 Germany, France (except Dom-Tom), Luxembourg, Holland and UK.

0-10 kg = 20.40 €
10-30 kg = 43.69 €

Europe group 2 Azores, Austria, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Madeira, Malta, Isle of Man, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic

0-5 kg = 36.80 €
5-10 kg = 53.20 €
10-20 kg = 83.38 €
20-30 kg = 103.22 €

Rest of Europe + USA

Albania, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Croatia, Faroe Islands, Georgia, Gibraltar, Guernsey, Iceland, Jersey, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Russia, St. Martin, Serbia, Switzerland, Turkey, Ukraine, Vatican, Algeria, Egypt, Israel, Jordan, Morocco, Syria, Tunisia, United States

0-5 kg = 36.80 €
5-10 kg = 69.60 €
10-20 kg = 102.40 €
20-30 kg = 135.20 €

Rest of the world

0-5 kg = 69.60 €
5-10 kg = 135.20 €
10-20 kg = 200.80 €
20-30 kg = 266.40 € 

INTERNATIONAL SHIPPING

We currently ship to Europe, the US, Australia, Canada and Brazil.
For international purchases, we ship by B Post and UPS. They typically deliver within 4-15 days from leaving our warehouse, but we endeavour to send all orders by the quickest route. This international service includes tracking number.

Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of The Corner or delay due to any reasonable rescheduling of delivery.

Please call for expedited shipping options.

International and over-sized orders will incur an additional charge. Any applicable duties and taxes will be assessed upon delivery, to be paid by the order recipient for international purchases. 

Shipping rates are calculated based on product weights. Large items, even if they are lightweight, incur higher shipping costs due to the volume of the shipping box.

INTERNATIONAL TAXES & DUTIES

Please note that custom fees and any taxes or duties associated with your purchase are the responsibility of the customer. These taxes and duties are not included in your purchase price. Please refer to your local postal office for rates or expected duties and taxes.  Customs authorities require us to state the value of the item directly on the package. Delivery charges are calculated by volumetric weight, and are shown at the time of order. 

RETURNS

If you would like to return your item(s) for exchange or refund, please send an email within 48 hours to hello@thecorner.studio.Once your email is confirmed, you will receive the address to send your return to. Items sent back without authorization may not be accepted for a refund or exchange.

You have 14 days from the reception of your order to exchange or return your item(s). 

All returns must include proof of purchase in the form of a receipt of shipping slip.

We only accept returned items new and unused with brand tags attached. 

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Within a period of 10 working days from the moment we received your package in our warehouse, the refund will be arranged.

The refund will be made through the same payment method used for the purchase and does not include shipping costs.

Please take extra care to read the specific care instructions. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. We may require evidence - e.g photographs to validate that a product is faulty. We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.

At this moment we are unable to accommodate in-store returns or exchanges for purchases made online. Online purchases can only be exchanged online via our returns link.

Please note that the customer is responsible for paying for shipping back to us. Feel free to reach out to hello@thecorner.studio to get set up with the return process.

CUSHIONS

Our cushions are all hand crafted. They are made with hand spun cotton which is hand woven on a traditional loom and then hand dyed with natural dyes. Due to this there will always be slight variations in the weave and the exact colours of the cushions. No two cushions are identical. Please take this into consideration before purchasing our cushions. Variation in colour and texture is inherent to this hand made product and add to the unique character and beauty of our product.

LOST PACKAGES

If your package is lost in transit, please email us right away at hello@thecorner.studio and we will try our best to solve the issue. Please note that The Corner is not responsible for lost or stolen items.

SALE

Items purchased during sales can only be returned in exchange for a voucher with the value of the purchased amount.

We do not offer a refund on these final sales. The voucher is valid for six months and can only be used on our web shop. 

GIFTS

Gifts can be exchanged within 14 days of purchase only if accompanied by a proof of purchase. Please send an email within 48 hours to hello@thecorner.studio if you would like to exchange your gift.

Gift cards are non-returnable, and non-refundable.

SPECIAL ORDERS

We do create custom cushions to order so please send an email to hello@thecorner.studio with your request and we will get back to you.

There are no returns or exchanges on custom work.

All custom work is made to order and will not be returnable under any circumstances.

Any order with a quantity of 20 or more is considered a special order and final sale. It will not be eligible for cancellations, returns, exchanges or refunds.

SALE ITEMS

No returns or exchanges on sale items.